SHIPPING

Orders are prepared Monday to Friday and usually leave our warehouse within 1 to 2 business days. Once your parcel is on the way, you will receive tracking details by email.

Delivery times are indicative and can vary during peak periods or public holidays.

Destination	Service	Delivery	Shipping costs*
Germany	DHL National / tracked standard	2-4 business days	€4.00 / free from €30
EU	DHL International / tracked standard	4-8 business days	€6.00 / free from €50
Switzerland**	DHL International / tracked standard	4-8 business days	€8.00 / free from €60
UK**	DHL International / tracked standard	5-10 business days	€8.00 / free from €60

*Shipping costs are clearly displayed during checkout before the order is completed.

**UNITED KINGDOM AND SWITZERLAND ORDERS MAY BE SUBJECT TO IMPORT DUTIES, TAXES OR HANDLING FEES ON ARRIVAL. THESE CHARGES ARE SET BY THE DESTINATION COUNTRY AND ARE NOT INCLUDED AT CHECKOUT.

Please make sure your shipping address is complete and correct. If you notice an address error after placing your order, please contact us as quickly as possible at support@mollis.store.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If a parcel is returned to us due to an undeliverable address, failed acceptance or failure to collect the parcel in time, we reserve the right to charge the cost of re-shipping separately.

If unexpected delays occur from our side, we will inform you as soon as possible.

If delivery is permanently impossible, any payments already made will of course be refunded.

If a parcel is delayed, please first check the tracking link in your shipping confirmation. If you still need help, contact us with your order number and we will look into it.

If you have any questions about shipping, delivery times or shipment tracking, you can contact us at support@mollis.store.