TERMS & CONDITIONS

(INCLUDING PRIVACY POLICY AND WITHDRAWAL POLICY)

General Terms and Conditions

1. Scope

1.1These General Terms and Conditions apply to all orders placed by consumers through the MOLLIS.STORE online shop.

1.2A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.3The version of these Terms and Conditions valid at the time of the order shall apply.

1.4Deviating terms and conditions of the customer shall not apply unless we have expressly agreed to their validity in writing.

2. Provider / Contracting Party

The purchase contract is concluded with:
mollis.store
Annika Schicha
Bizetstr. 137-139
13088 Berlin
Germany
Email: info@mollis.store
Further information about the provider can be found in the legal notice.

3. Conclusion of Contract

3.1The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

3.2By clicking the "Order with obligation to pay" button, customers submit a binding offer to purchase the goods contained in their shopping cart.

3.2aBefore submitting the order, customers can review and amend their entries in the order overview or cancel the ordering process.

3.3After submitting the order, customers will receive an order confirmation by email.

3.4The purchase contract is concluded upon receipt of the order confirmation by email.

3.4aThe contract language is German.

3.4bAfter conclusion of the contract, the contract text will not be made permanently available to customers via the online shop. Before submitting the order, customers can print out or electronically save the contract data using their browser's print function. After receipt of the order, the order details, these Terms and Conditions and the legally required consumer information will be sent by email.

3.5Customers must ensure that the email address provided during the ordering process is correct and that emails can be received, in particular that receipt is not prevented by spam filters.

4. Products and Availability

4.1The subject matter of the contract is the sale of socks and, where applicable, other products offered in the online shop.

4.1aThe essential characteristics of the goods are set out in the respective product description in the online shop.

4.2Information on products, materials, sizes, colours and characteristics is provided to the best of our knowledge. Customary and reasonable deviations, in particular colour deviations due to different screen displays, are reserved.

4.2aWhere special product characteristics are agreed that deviate from the objective requirements, this shall only be deemed agreed if customers were specifically informed of the deviation before submitting their contractual declaration and the deviation was expressly and separately agreed.

4.3If an ordered product is not available, we will inform customers without undue delay. Any payments already made will be refunded without undue delay in such cases.

4.4For hygiene reasons, special requirements may apply to returns of socks. Our socks are fitted with a safety thread or hygiene seal. In the case of sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may expire prematurely if the hygiene seal has been removed or damaged after delivery. This does not apply to justified claims for defects. Details can be found in our withdrawal policy and our returns policy.

5. Prices and Shipping Costs

5.1All prices stated in the online shop are final prices in euros and include statutory VAT, where applicable.

5.2Shipping costs may be incurred in addition to the product prices. Any applicable shipping costs will be shown separately during the ordering process.

5.3Pricing errors and obvious mistakes are reserved.

6. Payment Terms

6.1Payment is made using the payment methods displayed at checkout. The available payment methods may vary depending on the delivery country, order value or technical availability.

6.2Payment is processed via the payment service provider Stripe. Stripe may offer, in particular, credit card payments, Apple Pay, Google Pay and other payment methods displayed at checkout.

6.3The terms and privacy policies of the respective payment service provider shall additionally apply to payment processing.

7. Delivery and Shipping

7.1Delivery is made to the delivery address provided by the customer within the countries we supply.

7.2Information on delivery areas, shipping costs and delivery times can be found on our separate "Shipping" and "Returns" pages. Any applicable shipping costs will be displayed at checkout before the order is completed.

7.3Unless otherwise stated, delivery will take place within the delivery period stated in the shop, starting from conclusion of the contract or, in the case of advance payment methods, from receipt of payment.

7.4Consumers are requested to inspect the goods upon delivery for completeness, obvious defects and transport damage and to notify us of any complaints as soon as possible. Statutory warranty rights remain unaffected.

8. Retention of Title and Right of Retention

8.1The goods remain our property until full payment has been received.

8.2Customers may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

9. Right of Withdrawal

9.1Consumers have a statutory right of withdrawal. Details are set out in our separate withdrawal policy.

9.2The customer shall bear the direct costs of returning the goods in the event of withdrawal, provided that the customer was informed of this before conclusion of the contract.

9.3For hygiene reasons, special requirements may apply to returns of socks. The right of withdrawal may expire prematurely in the case of sealed goods if an attached hygiene seal has been removed or damaged after delivery. Details can be found in our withdrawal policy and our returns policy.

10. Warranty / Rights in Case of Defects

10.1Statutory rights in case of defects apply.

10.2Any additional guarantees shall only apply if they have been expressly stated for the respective product.

11. Liability

11.1We shall be liable without limitation for damages arising from injury to life, body or health, insofar as such damages are based on an intentional or negligent breach of duty by us, our legal representatives or persons engaged by us in the performance of our obligations.

11.2For other damages, we shall be liable without limitation in cases of intent and gross negligence.

11.3In the event of a slightly negligent breach of essential contractual obligations, our liability shall be limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance customers may regularly rely.

11.4In all other respects, our liability is excluded to the extent permitted by law.

11.5Liability under the German Product Liability Act remains unaffected.

12. Applicable Law and Dispute Resolution

12.1The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, provided that this does not restrict any mandatory consumer protection provisions of the country in which the customer has their habitual residence.

12.2We are willing, but not obliged, to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final Provisions

Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

  • on which you, or a third party named by you who is not the carrier, take possession of the goods, provided that you ordered one or more goods as part of a single order and the goods are delivered together;
  • on which you, or a third party named by you who is not the carrier, take possession of the last item, provided that you ordered several goods as part of a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us, mollis.store
Annika Schicha
Bizetstr. 137-139
13088 Berlin
Germany
Email: support@mollis.store
by means of a clear statement, for example by post or email, of your decision to withdraw from this contract.

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

We will make the reimbursement without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

The return address is:
mollis.store
Annika Schicha
Bizetstr. 137-139
13088 Berlin
Germany

Please register your return in advance by contacting us at support@mollis.store or via our contact form. Depending on the return country, we will provide you with a QR return code or a return label. Returns should generally be made using the QR return code or return label provided by us.

The deadline is met if you send back the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply or expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed or damaged after delivery.

Our socks are fitted with a safety thread or hygiene seal. If this hygiene seal is removed or damaged after delivery, the right of withdrawal may expire prematurely for hygiene reasons. This does not affect justified claims for defects.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete this form and return it to us. Use of this form is not mandatory.

To:
mollis.store
Annika Schicha
Bizetstr. 137-139
13088 Berlin
Germany
Email: support@mollis.store

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods:
[Goods]

Ordered on (*) / received on (*):
[Date]

Name of consumer(s):
[Name]

Address of consumer(s):
[Address]

Signature of consumer(s), only if submitted on paper:
[Signature]

Date:
[Date]

(*) Delete as applicable.

Privacy Policy

1. Controller

The controller responsible for the processing of personal data on this website is:
mollis.store
Annika Schicha
Bizetstr. 137-139
13088 Berlin
Germany
Email: support@mollis.store

The controller within the meaning of the General Data Protection Regulation is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2. General Information on Data Processing

We process personal data only to the extent necessary to provide our website, process orders, communicate with customers, handle returns and complaints, and ensure the functionality and security of our services.

Personal data means any information relating to an identified or identifiable natural person, such as name, address, email address, order data or technical usage data.

Processing takes place only where there is a legal basis for doing so, in particular for the performance of a contract, compliance with legal obligations, on the basis of legitimate interests or on the basis of consent.

3. Categories of Personal Data Processed

Depending on how you use our website, we may process in particular the following categories of personal data:

  • master data, such as name, billing address and shipping address
  • contact details, such as email address and telephone number
  • order data, such as products ordered, order history and payment status
  • payment data, to the extent necessary for payment processing
  • communication data, when you contact us
  • returns and complaint data, such as returned items, return status and photos in the event of complaints
  • usage data and technical data, such as IP address, browser type, device data, access times and log files
  • marketing and consent data, where you subscribe to a newsletter or consent to tracking

4. Purposes and Legal Bases of Processing

We process personal data on the following legal bases:

  • Art. 6(1)(b) GDPR for the performance of a contract and pre-contractual measures, in particular for order processing, payment processing, delivery, handling enquiries, returns and complaints
  • Art. 6(1)(c) GDPR for compliance with legal obligations, such as commercial and tax retention obligations
  • Art. 6(1)(f) GDPR on the basis of our legitimate interests, in particular in the secure, stable and economical operation of our website, internal administration, prevention of misuse, and the establishment, exercise or defence of legal claims
  • Art. 6(1)(a) GDPR on the basis of your consent, where we use, for example, optional cookies, marketing tools, analytics tools or newsletters

You may withdraw any consent you have given at any time with effect for the future. The lawfulness of processing carried out before withdrawal remains unaffected.

5. Provision of the Website and Log Files

When you access our website, technical information is automatically collected by the hosting provider or servers. This may include, in particular, your IP address, date and time of access, browser type, operating system, referrer URL and requested content.

This processing is carried out to ensure the security, stability and functionality of the website on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR.

Server log files are stored only for as long as necessary for the above purposes and are then deleted or anonymised, unless longer storage is required for security reasons or for the establishment, exercise or defence of legal claims.

6. Hosting

We have developed our online shop ourselves. We use GS WEBSERVICES, Georg Kröber, Rodenbergweg 2, 97688 Bad Kissingen, Germany, to host our website.

In connection with hosting, personal data generated when visiting and using our website may be processed, in particular IP addresses, technical access data, server log files and data submitted in connection with orders, contact enquiries or other website functions.

Processing is carried out for the purpose of providing, securing and maintaining the stability and functionality of our website and for the technical operation of our online shop on the basis of Art. 6(1)(b) and Art. 6(1)(f) GDPR.

We have entered into a data processing agreement with GS WEBSERVICES where required under data protection law.

Further information can be found in the Privacy Policy of GS WEBSERVICES.

7. Orders in the Online Shop

When you place an order in our shop, we process your data for the performance of the purchase contract, in particular to accept and process the order, deliver the goods, process payments, issue invoices and handle enquiries, returns, withdrawals and complaints.

Processing is carried out on the basis of Art. 6(1)(b) GDPR.

Where we are legally required to retain certain documents, in particular invoices and tax-relevant information, processing is additionally carried out on the basis of Art. 6(1)(c) GDPR.

8. Payment Service Provider

We use Stripe for payment processing. Stripe may be used to offer credit card payments, Apple Pay, Google Pay, PayPal and other payment methods displayed at checkout.

In connection with payment processing, personal data may be transmitted to Stripe, in particular name, billing details, order value, transaction data, payment status, payment method and, where applicable, other information required for payment processing. The specific data processed depends on the payment method selected.

If you select a payment method offered via Stripe by another provider, such as PayPal, Apple Pay or Google Pay, data may also be transmitted to the respective payment method provider to the extent necessary for payment processing.

Processing is carried out for the performance of the contract pursuant to Art. 6(1)(b) GDPR.

In addition, the privacy policy of Stripe and, where applicable, the privacy policies of the selected payment method providers apply.

9. Shipping Provider and Returns Processing

For the delivery of goods and the processing of returns, we transmit the data required for this purpose to DHL, in particular name and shipping address and, where applicable, email address, telephone number, shipment number and return information, to the extent necessary for delivery, shipment tracking, return labels or delivery notifications.

Processing is carried out for the performance of the contract pursuant to Art. 6(1)(b) GDPR.

If we provide you with a QR return code or return label, we process the order, contact and shipping data required for this purpose in order to allocate and process the return.

10. Contact

If you contact us by email or via a contact form, we process the data you provide in order to handle your enquiry.

Depending on the content of your enquiry, processing is carried out for pre-contractual measures or the performance of an existing contract pursuant to Art. 6(1)(b) GDPR, or on the basis of our legitimate interest in handling enquiries pursuant to Art. 6(1)(f) GDPR.

11. Newsletter

If you subscribe to our newsletter, we process your email address and, where applicable, any other information you voluntarily provide in order to send you information about products, news and offers.

Processing is carried out on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future, for example by using the unsubscribe link in the newsletter.

We use Klaviyo to send and analyse our newsletter.

In this context, in particular your email address, subscription time, IP address, consent status as well as opening and click data may be processed, to the extent permitted and where consent has been given.

Further information can be found in the Privacy Policy of Klaviyo.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small pieces of information that may be stored on or read from your device. These may include technically necessary cookies as well as, where used and accepted by you, functional, analytics or marketing cookies.

Technically necessary cookies and similar technologies are used to provide essential website functions, such as the shopping cart, checkout, security, language settings or consent management.

Where the use of certain cookies or tracking technologies requires consent, they are used only on the basis of your consent. The storage of information on your device or access to information on your device is governed in particular by Section 25 TDDDG. Technically strictly necessary cookies and similar technologies may be used without consent where permitted by law.

Where personal data is processed in connection with cookies or similar technologies, further processing is carried out, depending on the purpose, on the basis of Art. 6(1)(a), Art. 6(1)(b) or Art. 6(1)(f) GDPR.

  • Consent tool: our own consent management tool
  • Analytics tools: Google Analytics 4 (GA4)
  • Marketing tools: our own marketing management tool
  • Other tools: none

13. Analytics and Marketing Tools

Where we use analytics or marketing tools, we process data about the use of our website in order to improve our services, analyse website usage, measure advertising or display personalised content and ads.

In particular, the following data may be processed:

  • IP address
  • device and browser information
  • page views and click behaviour
  • shopping cart and purchase events
  • referrer URL
  • time of visit
  • cookie or user identifiers

The use of non-essential analytics and marketing tools is based solely on your consent pursuant to Art. 6(1)(a) GDPR and, where required, Section 25 TDDDG.

Analytics and marketing tools used: Google Ads Enhanced Conversions, Meta CAPI, TikTok Event API, Klaviyo

14. Recipients of Personal Data

Personal data is disclosed to third parties only where this is necessary for the performance of a contract, where we are legally obliged to do so, where consent has been given or where another legal basis under data protection law applies.

Recipients may include in particular:

  • hosting providers
  • payment service providers
  • shipping providers
  • returns and fulfilment service providers
  • IT and support service providers
  • providers of contact forms, newsletter tools, consent tools, analytics or marketing services, where used
  • tax advisers, accounting service providers, banks or authorities, where legally required

15. Transfers to Third Countries

Where we use service providers that process or access data outside the European Union or the European Economic Area, this is done only in compliance with the applicable legal requirements. This may be based in particular on an adequacy decision by the European Commission, appropriate safeguards such as EU Standard Contractual Clauses, or explicit consent.

Processing in third countries, in particular in the United States, cannot be ruled out, especially when using international service providers such as Stripe, Klaviyo or certain analytics and marketing tools.

Details can be found in the privacy notices of the respective service providers and, where applicable, in the information provided in the consent banner.

16. Retention Period

We retain personal data only for as long as necessary for the respective purposes or as required by statutory retention obligations.

Data relating to orders, invoices, payments and business records may be retained for the statutory periods required under commercial and tax law.

Data that we process on the basis of consent is generally retained until you withdraw your consent or the purpose of processing no longer applies.

Data from enquiries is retained for as long as necessary to handle the enquiry and beyond that only where legal obligations or legitimate interests exist, in particular for documentation or legal defence purposes.

17. Data Subject Rights

Subject to the statutory requirements, you have the following rights:

  • right of access to the personal data we process about you
  • right to rectification of inaccurate or incomplete data
  • right to erasure of your personal data
  • right to restriction of processing
  • right to data portability
  • right to object to processing based on legitimate interests
  • right to withdraw consent with effect for the future
  • right to lodge a complaint with a data protection supervisory authority

If you wish to exercise your rights, you can contact us at any time at: support@mollis.store

18. Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes data protection law. You may contact, in particular, the supervisory authority at your habitual residence, your place of work or our place of business.

19. Requirement to Provide Data

The provision of certain personal data is required for the conclusion of a contract and the processing of orders. Without this data, we may not be able to process or fulfil an order.

This includes in particular name, billing and shipping address, email address, payment information and order data.

20. Automated Decision-Making

We do not carry out automated decision-making, including profiling, within the meaning of Art. 22 GDPR.

21. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy if legal, technical or business circumstances change.